Especially if you are looking for something to deploy IT support and services such as software and patch installations, computer troubleshooting and problem resolution. It can even be integrated into the SolarWinds Web Help Desk which allows you to remotely address your customer tickets and requests directly from the Help Desk interface. To initiate a remote session, you need to install the Dameware client on your machine and then install the client agent on the remote machine. Then you also need to configure the three server components that come included in the installation package. Of course, you can choose to deploy Dameware in Standalone mode and then you wouldn’t have to install the server components. But that is all dependent on the type and size of your organization. If this is a little confusing for you then you may want to check our full review of the Dameware Remote Support to get up to date. So, when you want to connect to a remote computer you simply enter their IP address on the Dameware client and send the connection request. The client agent on the host computer will then receive the request and you can begin the remote session. If you are connecting to computers on your network, then the process is as easy as that. However, if the remote computer is on a different network then you won’t be able to reach them until you have opened some specific ports on their routers. Real user, and synthetic monitoring of web applications from outside the firewall.The Dameware client agent uses ports 6129, 6130, 6132, and 6133 to listen for incoming connection requests and these ports will most definitely be closed for most routers. Real-time live tailing, searching, and troubleshooting for cloud applications and environments. Monitoring and visualization of machine data from applications and infrastructure inside the firewall, extending the SolarWinds® Orion® platform. Infrastructure and application performance monitoring for commercial off-the-shelf and SaaS applications built on the SolarWinds® Orion® platform.įast and powerful hosted aggregation, analytics and visualization of terabytes of machine data across hybrid applications, cloud applications, and infrastructure.
SaaS-based infrastructure and application performance monitoring, tracing, and custom metrics for hybrid and cloud-custom applications. Deliver unified and comprehensive visibility for cloud-native, custom web applications to help ensure optimal service levels and user satisfaction with key business services
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